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A&E response

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sean_laptop

A&E response

Here is the response from A&E. Nothing giving any details and all of
my questions were ignored. Plus the reply is nothing more than a ad
to pre-order from them.

Very poor customer service..

Sean

--- "Dainora, Sandra" <[hidden email]> wrote:

> Dear Sean,
>
> Hello from A&E Television Networks and thank you for
> your message. Our most
> recent release of Space:1999 (sets 5 and 6) came out
> today, and is available
> from our online store, http://www.AandE.com/store.
> These new DVDs include
> the original year two promotional TV spot, a
> behind-the-scenes featurette, a
> photo gallery of production stills, interactive
> menus, as well as scene
> selection.
> As a note, we are expecting to release the first
> volume of UFO sometime this
> summer, although specific release dates have not
> been determined. Like our
> other cult TV releases, it will also be available
> from our online store.
> And remember, one of the bonuses of purchasing new
> releases directly from
> A&E online is that orders usually ship out before
> the actual release date
> when they hit the store shelves!
>
> Please let me know if you need additional
> assistance.
>
> Thanks,
> Sandra
>
> --------------------------------------------
> Sandra Dainora
> Operations Coordinator, E-Commerce
> A&E Television Networks Interactive
> http://www.AandE.com
> http://www.Biography.com
> http://www.Genealogy.com
> http://www.HistoryChannel.com
>
>
> > -----Original Message-----
> > From: Sean OConnell [SMTP:[hidden email]]
> > Sent: Tuesday, January 29, 2002 1:21 PM
> > To: [hidden email]
> > Subject: shopae | General |
> >
> > User Name: Sean OConnell
> > :::
> > User Comments:
> > Please include more extras in your productions of
> space 1999 and (TBA )UFO
> > disks. While it is nice to get the shows your
> versions do not include may
> > of the extras of the British ones. I would not
> mind paying more to get the
> > enhanced versions.
> >
> > thank you
> > Sean O'Connell
> > :::

Marc Martin

Re: A&E response

Administrator

> Here is the response from A&E. Nothing giving any details and all
> of my questions were ignored. Plus the reply is nothing more than
> a ad to pre-order from them.
>
> Very poor customer service..

Well, I think you're expectations might be a bit unreasonable --
if the A&E UFO DVD Box Set #1 isn't being released until July,
then there's NO WAY that the customer service people are
going to know about it before May!

As it stands now, A&E hasn't even begun work on the UFO DVDs,
so there's no way that anyone can say with any certainty
what's going to be on them. They haven't even received
the copies of the episodes themselves from Carlton yet!

I got an e-mail from their consultant yesterday, and he
said that the current plan is to release UFO in 2 large
boxes, just like in the UK. So that would mean that
13 episodes would be released in July, then the remaining
13 would be released some months later. As for extras,
he's hoping that Carlton will automatically send them
the same extras that are included on the UK DVDs. I
hope so too, but I hope they have a "Plan B" if Carlton
only sends them the episodes...

--
Marc Martin, [hidden email]

Christian J.

Re: A&E response

--- Marc wrote:
> As for extras,
> he's hoping that Carlton will automatically send them
> the same extras that are included on the UK DVDs. I
> hope so too, but I hope they have a "Plan B" if Carlton
> only sends them the episodes...

Well, selfish speaking, I hope for a "Plan B" with other goodies from
the show so that I actually have a reason to buy the American DVDs
too :-)

Christian - looking ashamed to his American friends for his
egoistical wishes {:-{