Sending Feedback to Carlton about the UFO DVD's

Hi all,

It seems that the primary communications between fans and
companies which release products are complaints. With all
of the positive comments we've seen here about the new UFO DVD's,
I think it'd be nice (for once) if a company received some
nice comments about a quality product -- if to only show
that *sometimes* fans are actually happy about *something* :-)

So if you're happy (or not happy) with the new Carlton
UFO DVD's, perhaps you'd like to take a moment and drop
them a line? Here's the e-mail address to send your
comments to:

[hidden email]

Marc

----- Original Message -----
From: "Marc Martin" <[hidden email]>
To: "SHADO Discussion Group" <[hidden email]>
Sent: Tuesday, March 26, 2002 2:50 PM
Subject: [SHADO] Sending Feedback to Carlton about the UFO DVD's



I must say, I always thought that this address was for contacting the people
who deal with taking orders from Carlton's website and dispatching
them,rather than the people actually in the Carlton Video hierarchy. I might
give it a go!

I think I prefer writing to Carlton's address as given on the
DVDs,snail-mail though it may be. I have actually written to Carlton before
to praise certain aspects of their products and never had the courtesy of a
reply. Not that I expected one.....

But I certainly agree that credit where credit is due and that we should
tell Carlton what a good job they have done. It may spur them to greater
things in the future after all :-)

Simon

--- In SHADO@y..., Marc Martin <marc@u...> wrote:

> With all
> of the positive comments we've seen here about the new UFO DVD's,
> I think it'd be nice (for once) if a company received some
> nice comments about a quality product -- if to only show
> that *sometimes* fans are actually happy about *something* :-)

Can I add one thing here? Just be very careful what you say. Carlton
Video are *very* twitchy about people knowing who does their work for
them. A couple of people wrote in to them demanding that they use the
BBC to remaster Space:1999 and it caused one hell of a shitstorm.

Carlton had no idea that there were actually people out there
discussing their releases and with technical appreciation of them
too! These letters jeopardised the BBCs involvement in the
remastering work, put a number of BBC staff's jobs on the line (mine
included) until a full investigation was carried out and resulted in
one Carlton staff member (Jaz) being sacked.

So, praise by all means, but please don't make them think you have
any more knowledge of their operation than any other member of the
public...

Steve

Steve wrote:
>Can I add one thing here? Just be very careful what you say. Carlton
>Video are *very* twitchy about people knowing who does their work for
>them. A couple of people wrote in to them demanding that they use the
>BBC to remaster Space:1999 and it caused one hell of a shitstorm.

It's amazing how things can backfire on you -- a year ago we had
an open communication line between the fans and Carlton Video
and the folks who were remastering the videos, but a few complaining
fans caused good people to be fired, and shut down all lines of
further communication between the fans and the people working
on the videos. There are certainly things I'd love to know about
these new UFO videos, but I don't want to jeopardize anyone's
job (or the quality of future Carlton releases) in doing so!

Marc

----- Original Message -----
From: "doorstop100" <[hidden email]>
To: <[hidden email]>
Sent: Tuesday, March 26, 2002 4:11 PM
Subject: [SHADO] Re: Sending Feedback to Carlton about the UFO DVD's


Good grief. The sad thing of course is that - from the evidence of my DVDs -
BBC Resources have done by far the highest quality work on their various
Carlton DVDs than the other company(companies?) used. I know the name of the
other one but I shall say nothing based on what Steve has just said.....

To be honest I don't think Carlton care much what we think....even if the
comments are good...

Simon