Posted by
Keith Wilson-2 on
URL: https://www.shado-forum.com/A-word-about-Blackstar-Video-in-the-UK-tp1491927.html
Just wanted to give you folks a recommendation for Blackstar Video in the
UK. I wish I had more reason to purchase videos from them, as they treat
their customers with great care, even us Yanks.
For instance, when I received my Stingray DVDs, I checked the invoice and
it said the Stingray set was GBP 53.99, but that my card was billed GBP
153.98 (a whopping GBP 99.99 overcharge). That explained the unexpected
$225.00 charge to my card.
I gave them a call yesterday and spoke to a very pleasant customer service
representative (of course, every time I call the UK it's pleasant, because
the English accent always puts me in a good mood. I doubt American accents
have the same effect on the British). She indicated that the billing
department was gone for the day, and they'd be in touch the next day or
Monday (this was Friday when I called).
To make a long story short, I've already been contacted (Saturday), they've
refunded my money, and credited my account a little something by way of
apology.
So my hat's off to Blackstar. And I highly recommend them to anyone in the
UK or US for buying DVDs.
http://www.blackstar.co.ukKez