Posted by starfire05 on
URL: https://www.shado-forum.com/Re-shado-gear-tp1498453.html


> Anyone ever ordered anyting from these guys?
> http://www.cafeshops.com/cp/store.aspx?s=shadogear
> I have gotten stuff from Cafepress in the past and gotten good service,
> just wondered if anyone had direct experience with the Shado gear stuff.
> I like the lunchbox.
>

I was really looking forward to getting my order from these people, but - My
experience with these people is poor. I ordered 2 mugs, 2 coasters and a
mousemat on 27th October and they have still not arrived. CafePress will NOT
provide an airwaybill number (because they say international shipments don't
need one) - interesting this as our customs and excise and the carrier DHL
are mystified by that stance. I have chased the order by making calls to the
states and they will not supply an airway bill number. Their methods of
communication leave a lot to be desired in s far as when I send e mails
asking what is happening, I get a reply which starts with *dear valued
customer* - and has obviously been copied and pasted into the body of the
reply stating that I need to check with customs to see if it has arrived
(arghhhh I'm now almost bald from tearing my hair out). Customs say they
need to have an airway bill number which as I now know won't ever be given by
CafePress for reasons best known to themselves. Indeed, I'd hate to be an
unvalued customer if this is the way they treat a *valued* customer.

This company were quick to take my money on 27th October and their customer
services is very poor in my experience, I hope anyone else does not suffer
the same problems. The one over-riding feeling I have is that I am extremely
disappointed, and the only people who have tried to help is DHL themselves,
they have tried, using CafePress's account number to go back to 27th October
and trace parcels leaving the states, going all the way up to today and my
parcel it appears, has never left CafePress - it is a huge disappointment,
but there you are.

I have now had to start proceedings to recover my money through my bank and
needless to say i will not be buying anything again from cafepress.com


Claire


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