Posted by Pam McCaughey-2 on
URL: https://www.shado-forum.com/Re-shado-gear-tp1498453p1498469.html

Ok - here's my experience with CafePress - I ordered a sweatshirt and mug
with SHADO logo and they arrived within about 10 business days at my door.
Great stuff. using the coffeee mug just about every day. Pam

>
> > Anyone ever ordered anyting from these guys?
> > http://www.cafeshops.com/cp/store.aspx?s=shadogear
> > I have gotten stuff from Cafepress in the past and gotten good service,
> > just wondered if anyone had direct experience with the Shado gear stuff.
> > I like the lunchbox.
> >
>
> I was really looking forward to getting my order from these people, but -
My
> experience with these people is poor. I ordered 2 mugs, 2 coasters and a
> mousemat on 27th October and they have still not arrived. CafePress will
NOT
> provide an airwaybill number (because they say international shipments
don't
> need one) - interesting this as our customs and excise and the carrier DHL
> are mystified by that stance. I have chased the order by making calls to
the
> states and they will not supply an airway bill number. Their methods of
> communication leave a lot to be desired in s far as when I send e mails
> asking what is happening, I get a reply which starts with *dear valued
> customer* - and has obviously been copied and pasted into the body of the
> reply stating that I need to check with customs to see if it has arrived
> (arghhhh I'm now almost bald from tearing my hair out). Customs say they
> need to have an airway bill number which as I now know won't ever be given
by
> CafePress for reasons best known to themselves. Indeed, I'd hate to be an
> unvalued customer if this is the way they treat a *valued* customer.
>
> This company were quick to take my money on 27th October and their
customer
> services is very poor in my experience, I hope anyone else does not suffer
> the same problems. The one over-riding feeling I have is that I am
extremely
> disappointed, and the only people who have tried to help is DHL
themselves,
> they have tried, using CafePress's account number to go back to 27th
October
> and trace parcels leaving the states, going all the way up to today and my
> parcel it appears, has never left CafePress - it is a huge disappointment,
> but there you are.
>
> I have now had to start proceedings to recover my money through my bank
and